Fix a Customer-Reported Bug From Your Phone

Forward a bug report to Zero from anywhere and it opens a pull request with the fix and replies with a preview link, so support can ship a fix without waiting on an engineering handoff.

Zero connects:

What the problem is

A customer writes in about a layout bug on a Saturday, and you are away from your laptop. The old path: the email sits until Monday, gets forwarded to engineering, waits for someone to pick it up, gets fixed, then comes back to you so you can finally reply to the customer. A small fix turns into a multi-day round trip across three people. Instead, you open Slack on your phone, drop in the customer's screenshot, and ask Zero to fix it. Zero finds the cause in the code, opens a PR with the change, and replies with a preview link so you and your team can see exactly what changed before it ships.

How Zero fixes it

Step 1: Connect your tools

Slack

Required

Where you send the bug to Zero and where it returns the PR and preview link so the team can see it. Required.

Connect

GitHub

Required

Zero commits the fix to a new branch and opens the pull request. Required.

Connect

Vercel

Required

Zero reads the preview deployment so you can confirm the fix on a live URL before merging. Required.

Connect

Gmail

Optional

Zero reads the customer's bug report straight from your inbox so you do not have to forward it. Optional.

Connect

Step 2: Ask Zero

@Zero fix this customer-reported layout bug through a PR, then share the preview link with me.

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Zero reads the bug report

Zero takes the screenshot or email you forward, reads the customer's description, and works out what is broken and on which screen.

Zero finds the cause in the code

Zero searches the repository, locates the component responsible, and determines the change needed to fix it.

Zero opens a PR with a preview

Zero commits the fix to a new branch, opens a pull request, and waits for the preview deployment so you get a live link showing the bug resolved.

You review and ship

You open the preview on the same phone, confirm the fix, and merge. Your team sees the PR and the before-and-after in the channel, so everyone stays in the loop.

Step 3: Take it further

Close the loop with the customer

Have Zero draft the reply so support can update the customer the moment the fix ships

@Zero draft a reply to the customer letting them know the layout bug is fixed and will be live shortly.

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Capture it for the team

Turn the fix into a tracked issue so the pattern is documented

@Zero open a Linear issue summarizing this bug and the fix so we have a record.

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Make it routine

Let Zero watch where customer feedback lands and fix the clear ones automatically

@Zero whenever a customer bug report lands in this channel or my support inbox, reproduce it, open a PR with a fix, and post the preview link here for approval.

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Tips for better results

●Attach the customer's screenshot or paste the exact error text. The more concrete the report, the more precisely Zero can locate and fix the cause.

●Always review the preview link before merging. Zero ships the fix to a branch and a preview deploy, never straight to production, so you stay in control.

●Start with small, well-scoped bugs like layout and copy issues. For anything that touches core logic, have Zero open an issue and hand it to engineering instead.